Open Position: Technical Writer Position
Gumballs.com is a fun and exciting Bozeman-based ecommerce company that sells the most fun products imaginable. . .who doesn't love candy and gumball machines? We are an independent, family-owned and growing e-commerce retail store. We offer competitive compensation, generous Paid Time Off, paid vacations and a fun, casual and friendly work atmosphere where every customer and every day is unique.
Position Summary: We are seeking a full-time or part time technical writer to help us freshen up the Gumballs.com website.
Technical Writing Responsibilities:
- Create fun and original product and category descriptions for the Gumballs.com Website.
- Research and write blog posts.
- Help manage Gumballs.com Social Profile.
- Be willing to "roll up your sleeves" to help out with all aspects of the business.
Position Requirements:
- High school diploma required.
- Prior writing experience.
- Exceptional verbal and written communication skills.
- Fast (50+ wpm) and accurate typing skills.
- Strong proficiency with software applications such as Outlook, Word and Excel.
- Strong problem-solving skills and able to make quick decisions.
- Attention to detail and accuracy.
- Self-motivated, independent and team oriented
- Great people skills and a positive attitude!
- Highly productive, hard working and highly organized.
- Work standard office hours Monday-Friday with a daily half hour lunch break.
Preferred Skills & Experiences:
- Bachelor's degree in English, Communications, Business, Marketing or related field.
- Prior ecommerce or website technical writing experience.
- Photoshop and graphic design experience.
- Experience with commercial shopping cart solutions (eg, Magento, Yahoo Stores, GoECart)
- Bilingual (Spanish preferred).
To Apply: To be considered for this opportunity, please send a resume, letter of application, compensation requirements, and a writing sample to careers@gumballs.com. Only candidates who currently reside in the Bozeman area will be considered. No phone calls or direct contact at our location please.
Writing Sample: For your writing sample, please pick a product from our current website and create a new, fun and original product description for that product.
Equal Opportunity Employment Statement: Gumballs.com is an equal opportunity employer and prohibits discrimination and harassment on the basis of sex, race, creed, color, religion, age, national origin, disability or other status protected by federal, state, or local law.
Open Position: Customer Service & Warehouse Representative
Gumballs.com is a fun and exciting ecommerce company that sells all the great products you see on our website. This is an opportunity to work at a great company with some of the most fun products imaginable…who doesn’t love candy and gumball machines? We are an independent, family-owned and growing e-commerce retail store. We offer competitive compensation, generous Paid Time Off, paid vacations and a fun, casual and friendly work atmosphere where every customer and every day is unique.
Position Summary: We are seeking a full-time Customer Service & Warehouse Representative to join our online store operations team. This position is responsible for customer service, order processing and warehouse operations. This is a unique position that offers a lot of variety involving all aspects of our small business including customer service, order processing, administrative, and warehouse functions.
Customer Service Responsibilities:
- Answer and respond to a high volume of inbound calls and emails.
- Respond promptly to customer inquiries and resolve any problems.
- Process orders, including monitoring to identify and prevent credit card fraud.
- Maintain a positive attitude, politeness and professionalism with customers and suppliers, especially when dealing with the occasional difficult or insulting person.
- Process and reconcile shipment tracking, invoices, product pricing, etc.
- Maintain customer interaction logs and reporting documents.
- Be willing to “roll up your sleeves” to help out with all aspects of the business.
- Other responsibilities as assigned by management.
Warehouse Responsibilities:
- Process, pick, pack and ship orders via UPS, FedEx and freight.
- Ensure each day’s orders are shipped accurately and efficiently.
- Keep inventory organized in the warehouse.
- Maintain company safety standards.
- Sweep and mop floors, take out garbage/recycling, and other light cleaning.
Position Requirements:
- High school diploma required.
- Prior experience in a customer service or sales role.
- Exceptional verbal and written communication skills.
- Fast (40+ wpm) and accurate typing skills.
- Strong proficiency with software applications such as Outlook, Word and Excel.
- Strong problem-solving skills and ability to make quick decisions.
- Strong multi-tasking and organizational skills.
- Attention to detail and accuracy.
- Self-motivated, independent and team oriented.
- Great people skills and a positive attitude!
- Highly productive, hard working and stress tolerant.
- Must be willing to not take PTO between Thanksgiving and Christmas (our busy season).
- Work standard office hours 8:00-4:00 Monday-Friday with a daily half hour lunch break.
Preferred Skills & Experiences:
- Bachelor’s degree in Business, Marketing or related field.
- rior ecommerce or website design experience.
- Prior warehouse experience.
- Business or marketing experience.
- Photoshop and graphic design experience.
- Experience with shopping cart solutions (eg, Magento).
- Bilingual (Spanish preferred).
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit, stand and type at a keyboard for long periods of time. Must be physically able to lift up to 50 lbs., repeatedly move heavy boxes, and operate a fully loaded pallet jack.
Equal Opportunity Employment Statement: Gumballs.com is an equal opportunity employer and prohibits discrimination and harassment on the basis of sex, race, creed, color, religion, age, national origin, disability or other status protected by federal, state, or local law.
To Apply: To be considered for this opportunity, please send a resume, letter of application and compensation requirements to careers@gumballs.com. Only full-time candidates who currently reside in the Bozeman area will be considered. No phone calls or direct contact at our location please.