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30 Day Money Back Guarantee & Return Policies

30 Day Money Back Guarantee

We stand behind our products, and we want you to be totally satisfied with your purchase, which is why we offer a 30 Day Guarantee. If you are dissatisfied with your purchase for any reason, simply email us within 30 days of purchase to arrange for a return. Exclusions: The following items cannot be returned, exchanged or refunded:

  •   - Edible products such as gum, candy and nuts (this is for health reasons - we cannot resell edible items).
  •   - Items we cannot re-sell. All returns must be in their original packaging, in never-used and re-sellable condition.
  •   - Custom products (eg, custom machines, coin mechs, gumballs, tokens and anything else custom built for you).
  •   - Machine replacement parts
  •   - Seaga vending machines

Return Policy & Process: Returns without a Return Authorization (RA) number will be refused. If you wish to return your order and it meets the criteria above, please:

  1. Email us within 30 days of purchase including your name, order number, and reason for the return.
  2. We will respond in 24-48 hours with a Return Authorization (RA) number, a return address, and notice of any restocking fees.
  3. You are responsible for return shipping costs (unless the error was ours).
  4. Carefully re-pack the item(s) in the original packaging.
  5. Return the item to the address provided, and include the RA on the shipping label. Please insure the package, and keep the tracking number.
  6. We will inspect returned items to ensure re-sellable condition, then issue a refund for the purchase price minus shipping charges and any applicable restocking fee.
  7. We can only credit the card/method that was used for the original purchase.

Cancellations: If you wish to cancel an order after it has been placed but before it has shipped, you will be refunded the entire amount. However, most orders are shipped out within 1-2 business days. If your order has already been shipped, please refer to our return policy.

Refused Shipments or Incorrect Shipping Address: If a shipment is refused (either by the purchaser or because of an incorrect address provided by the purchaser), outbound and return shipping costs, and any applicable restocking fee, will be charged to the purchaser's original form of payment. 

No Sales Tax Guarantee

Remember: Gumballs.com charges no sales tax, regardless of where you live in the US!

Freshness Guarantee

Gumballs.com bulk candy, gumballs, nuts, mints and jawbreakers are the freshest and tastiest wholesale vending products in the world! Our warehouse receives factory-fresh deliveries every week. With our high volume and turnover rate, our product is NOT warehoused for months before shipped to you, so you'll enjoy a long shelf-life. Gumballs.com guarantees your bulk vending product will be super-fresh when you receive them. Try our delicious candy and taste the difference yourself!

Low Price Match Guarantee

Gumballs.com is committed to offering you a huge selection at the lowest prices - guaranteed! We'll even honor our price match guarantee for 7 days after you make your purchase. If you find a lower price on an identical product on a competitor's website listed with a lower total price (including shipping, fees and taxes), please request a price match in the comments box during checkout on Gumballs.com, and include the website address link to the identical product on a competitor's site. We will match any verifiable total price for the identical product that is in stock, and we'll refund your credit card for the difference! To provide this information after you place an order, please email us and include your Gumballs.com order number. Qualifications:

  • - Must provide a website link to the competitor's product showing the lower total price
  • - Competitor cannot be a wholesale club, liquidator or auction site
  • - Product must be new
  • - Product must be identical to the one on our website
  • - Product must be in stock and available for purchase / shipment
  • - Promotional codes or other discounts from the competitor will not be included in determining the price difference
  • - Gumballs.com reserves the right to not sell any products below our cost, and to limit quantities as necessary