Normal Shipping Dates
For delivery by December 22, orders for eligible products must be placed by:
- December 15th @ noon CST: Last day to order with guaranteed UPS Ground shipping to the lower 48 US states.
Orders after this date that cannot be guaranteed for delivery before Christmas will be placed on hold, and we will contact you to arrange payment for expedited shipping or you can cancel your order for a full refund.
To have us do this Please immediately reply to your order confirmation email with "Deliver by Christmas" in the subject line next to the order #. - December 18 @ noon CST: UPS 3-Day Air shipping required.*
- December 19 @ noon CST: UPS 2-Day Air shipping required.*
- December 20 @ noon CST: UPS Next Day Air shipping required.*
*Extra shipping charges apply. Call us at 1-800-307-7900 to arrange shipping.
2024 Customer Service Hours
This year, management has allowed Customer Service a full week off at Christmastime. Rest assured, Customer Service will check in on all normal business days to check for messages or urgent situations, as has been done throughout the past decade.
Return policy
During the holidays our 30-day money back guarantee and return policy are extended to January 31st.
Gift Messages
Please reply to your order confirmation email immediately with the gift message you would like to send.
Invoices
You will receive an invoice via email upon checkout. We do not include invoices with any of our shipments.
Shipment Tracking
You will receive tracking information via email when your items are shipped.
Please note: We guarantee that eligible product orders placed in accordance with the above dates and instructions will be delivered by Dec 23th based on UPS and Fedex holiday shipping schedules. This guarantee does not cover unpredictable circumstances beyond our control after your shipment leaves our warehouse such as extreme weather delays, UPS/Fedex routing problems, incorrect/undeliverable shipping addresses, or if you are unavailable for delivery (it is at the delivery driver's discretion to leave a package at the doorstep if no one is home).