|  | | Home > Satisfied Customers | Satisfied Customers | The following quotes are excerpts from actual customer
emails that we have received:
"It is not very often that you reach a customer service representative that has so much knowledge about their products and sincerely wants to help a person through their problem. I recently lost the key to my cherished gumball machine (at least 20 years old). The service I received reminded me of the movie "Miracle on 34th St." She went beyond the call of duty to help me find the right part that would resolve my problem. With her knowledge of Carousal gumball machines, we narrowed it down and got the part that fit. It is so rare to find quality professional personnel who are always a distinct pleasure to work with. She was truly a gem of a person and I will always continue to recommend and work with Gumballs.com." ~Donna P., Rocky Hill, CT August 2009
"I can’t tell you how thrilled I am to hear that your team was able to pull through and turn this order around so quickly. If you ever need a testimonial from a happy customer, I’d be able to share my experience! Really appreciate all that you were able to do to for us with this one." ~Stephanie Z., New Berlin, WI June 2009
"I called to place an order and spoke with a customer service representative named Jenn. She was
very helpful with a few questions I had. I received the order promptly and had to write to tell you that the gumballs are the best!!!! They remind me of the yummy gumballs I had as a kid... Thank you so much for a wonderful experience with Gumballs.com!." ~Kristin N., Bradford, MA March 2009
"I must say your prompt response has truly been a pleasurable experience. I noticed on the "Gumballs.com" website the hours of operation are stated as M-F however you have been there both Saturday and Sunday to resolve my order issue, correct my order, and keep my order in the queue for prompt shipment allowing me to receive my order in time for Christmas. I thank you for that and my Great Grandson will no doubt have a memorable Christmas morning
opening his gumball machine filled with your perfectly sized gumballs. Due to your outstanding "customer service" I will by all means highly recommend gumballs.com to my family, friends, and co-workers and will gladly be placing all my future orders with through your company. My hats off to you for your outstanding customer service." ~Patrick M., Fort Worth, TX December 2008
"I just wanted to thank you for the speed in which you sent my order to me. I needed my gumballs by Christmas Eve and I received them on Friday, Dec. 19th. I really do appreciate how efficient you are and the gumballs are delicious! They are extremely fresh! I am using them for my holiday place settings." ~Jennifer B., Summit, NJ December 2008
"Just thought I'd give you feedback on the gumball machine I received. I am very
satisfied with it. It makes for a nice decor in our living room and I've received
nothing but compliments; Most of all, in the past I could never get out of a
restaurant without my 3 yr old continually asking for money until he had both
hands full of bubble gum. Now that we have a bubble gum machine, he still ask
for quarters but I don't mind giving it to him knowing the money is ours to keep.
Just so you know my son doesn't eat the bubblegum because fortunately he doesn't
like sweets, but enjoys watching the bubblegum come down and playing with it
like marbles. It's also great when other kids come over. They just love it! Now
it's one less worry when going out to eat at restaurants which have similar bubblegum
machines (Our bubblegum machine being much nicer looking of course). Thanks again." ~Cleo
L. Lomita, CA
"What a wonderful surprise when I came home from work and there in my living
room was a huge box. I was so excited unpacking it! It is just beautiful. You
can’t know how happy you have made me. I can hardly wait to fill it with gumballs.
Thank you so much for your prompt shipping and packing. I hope we can do business
in the future. I can’t thank you enough." ~Rikki S. Highland, CA
"I have now placed 4 of the 6 Classic Double Head machines that I have bought
from Gumballs.com and have taken in over 1600 quarters in one month. You could say
I am more than pleased with my vending route beginnings and the Classic Double
Head machines, as they draw both young and old." ~Terry B. Rosemount, MN
" I've ordered vending machines and products from several different companies,
and I've checked out many others online, and I feel Gumballs.com is the best.
They provide friendly service, quality products, and don't take as long to ship
out their orders as other companies do. When it comes to buying vending products
online, there is no better place than Gumballs.com." ~Josh B. Piqua, OH
" I ordered a vending machine from your company approximately a month ago or
so. As of now, I am very satisfied with the product. When I first received my
triple vend machine, it did not come with the hardware, and the man I spoke to
was extremely nice and understanding, and immediately sent me out the hardware
kit that day. I am very satisfied with your business. I would definitely recommend
others interested in joining the vending business to go through you. Thank you
once again for your outstanding service." ~Michael M. Tabernacle, NJ
" My name is Samantha and I'm a twelve year old home schooler; only I like to
refer to myself as a HOME SCHOLAR. I've just placed my first order with your
really, really, really nice company. (Don't worry, my mom was there with her
credit card and permission, and I have my cash in hand to pay her back for the
use of the card) Anyway, I attend a home school resource center that my local
public school offers for home schooler's in our area. It's really neat! They
have cool mini-classes for us, like sewing, messy art, gooey science labs, stuff
like that. And, all these little classes are in a really great building WITH
NO SNACK MACHINES! Soooooo, I'm always thinking of really cool ways to expand
my earnings; you know what I mean. So, just after the holiday break I took the
coolest proposal portfolio to the director of the resource center and explain
that I wanted to set up a vending machine at the resource site. He read the proposal
and set up a spot for me to present my idea to the Parent Advisory meeting set
for February. Wow, I practiced that speech a hundred times over and tried to
imagine every question that the adults might ask me. I was still shaking in my
shoes on Wednesday, February 12, when Mr. Hainer, that's the director's name,
called me up to the front of the room. Well, you can kind of guess what they
said, because I've placed my order. I just wanted to give a great big thank you
for having the best website and providing me we so much information. I appreciate
all the hard work that went into creating it. There are over 300 students and
even more parents that come and go from this site every week and if they like
my new machine as much as I hope, then maybe after I pay this one off I can purchase
another for a more daring spot. Thank you, thank you, thank you for all that
you've done and I look forwarding to receiving my machine and doing more business
with you. Wish me luck!" ~Samantha L. Everett, WA
"Everything HAS ARRIVED PERFECTLY, The gumballs did arrive before the machine
but only about 4 hours before, both the machine and the Gumballs were a birthday
present for my brother and his baby son whom both adore bubblegum machines and
they were both soooo excited and love the machine and not to mention the box
of 850 gumballs! Thank you so much for the quick response to my letter and for
such a wonderfuly fun way to make someone happy like with a GUMBALL MACHINE!
Thank you so much!" ~Juan G. Jonesboro, GA
"I was able to get great help with my questions about gumball machines. They
are very knowledgeable about their products and have a lot of products to offer.
Fast shipping and good packing of the machine. A really nice machine, too. Durable
and it looks really nice! I recommend Gumballs.com to everyone, you will be
happy." ~Michael S. Littleton, CO
" The recipient absolutely loved the gift. Thanks for all your help. The machine
looks stunning and the customer service I've received has been fantastic ---
definitely among the very best of the many online merchants I've purchased from.
To top it off, your price was the lowest I found. If I'm ever in the market for
a second machine, I'll be in touch with you. Thanks again." ~David S. Sioux
City, IA
“You have the largest and most reasonably priced selection- I couldn’t believe
it!!!!!! We wanted to buy a gumball machine and fill it with yummy gumballs for
our kids. I guess you could say we are kids ourselves. I never knew there was
any kind of company like yours!!!!!!!!! As my Husband and I were going through
the site and saw the selection, we were scrolling and saw-Mike and Ikes and Hot
tamales. I live right by the place that makes them in Bethlehem.... then the
skittles and so on!!!!!!!!! We were screaming like two little kids-- I guess
you had to be there!!!!!!!!!!! Then the package came in record time-- my Hubby
and I just sat there putting our hands through all those gumballs.... cant wait
for the kids to see their gumball machine filled w/ your wonderful candy and
gumballs on Christmas morning.. we will buy from you again and again!!!!!!!!!!” ~Christine
G. Whitehall, PA
"Hi there, just wanted to let you know that I received the machine today. It
arrived safely and looks absolutely great! I’m thrilled to death. My own kids
think I’m crazy because I’m tickled pink (I’ve only been talking about getting
one for the last 3 years). Thanks for a smooth and pleasant transaction." ~Alease
D. Capitol Heights, MD
" These folks were super in letting me know exactly what was going on with my
order. I expected the order to arrive 10-14 days after ordering even without
hearing from them (other to confirm the order). However, they were better than
good...I was immediately informed that there was a delayed on the machine I
specified...in case I wanted to change...part of the order arrived within 4 days
(the part NOT delayed), and the machine itself arrived (unexpectedly, I might
add) within the next 2 days! After this great experience with this company, I
would definitely reorder from them and, I would highly recommend them to anyone
searching for a vending machine! Thank you, Gumballs.com! " ~Mary B. Brawley,
CA
"Hi! Machine is doing very well and I’m very impressed with it. Delivered well
and looks and works great! Thanks." ~Brian O. Lake Wales, FL
"Received machine yesterday. I am very pleased with packaging as it arrived with
not even a scratch. I have already placed it on location." ~Jaime C. Holyoke,
MA
"I received my gumball machine today. I think it's "cute as a button" as we say
here in Texas!!! THANK YOU!! =)" ~Kayleen N. Bedford, TX
"I really appreciate how ya’ll do business and will be looking forward to doing
business with you in the future. This gumball machine will be going into my tanning
salon. Thank you!" ~Matthew D. Fort Worth, TX
"Just to let you know that I tried out the gum machine, works great. I get to
put it in the store tomorrow. I can’t wait. Thanks" ~Tracy L. Hershey, PA
"You guys rule!!! 2 beautiful gumball machines!! Thank you so much. I will be
ordering more from you very soon, great product!!! Thanks again." ~Ryan R. West
Des Moines, IA
"I am VERY pleased. Machine more than I expected. Will do business with again." ~Christina
S. Chatham, MA
"I would like to thank you for your good customer service for emailing me so
fast and efficiently. I will be ordering more in the near future if everything
goes well with my new partime vending business." ~Jerroll M. Pittsburg, CA
"For the first time and after dealing with Gumballs.com for quite long time, I had
a problem last week. I received the wrong candy. It wasn't the kind I ordered.
I e-mailed the customer service at Gumballs.com. I had a call few minutes later
from the customer service who promissed to solve the problem in no time. Within
48 hours, I got the right order by Express Mail AND I was asked to keep the wrong
candy sent to me as a free gift from Gumballs.com. WHAT A JOB WELL DONE GUYS......
Thank You My Best Regards to Jeff at Gumballs.com for his help and efforts." ~Mazen
F. San Jose, CA
"Gumballs.com went out of their way to be helpful to me. I am a schoolteacher
and use a gumball machine consistently as a reward for good work in class. My
other machine had gone its last mile and I needed a new one that would take lots
of use and abuse. I asked several questions at Gumballs.com and they ALWAYS
answered me promptly and courteously. I would highly recommend them! " ~Debbie
L. Doniphan MO
" Thank you for fixing the UPS screw up. The second machine arrived today and
it is in good working order. Your concern for your customer showed and I'll be
ordering from your company again in the near future. Thanks again." ~Ken S. Brockport,
NY
" I just wanted to tell you how fantastic we think your company is! Since we are a very small company and have limited funds it helps us greatly to be kept informed on the status of our orders . Thank you so much for handling our orders with such speed and consideration." ~Rusti W.- R&D Vending Rock Springs,
WY
"How's it going. We received the machine Wednesday. I was a little hesitant in
choosing the color black, but I'm glad I did. It's easily the sharpest spiral
machine I have seen. Love the black with gold trim. That was my school colors
and I have always been fond of that combination. I will be in touch soon, as
we plan to continue to purchase machines from you. Thanks again. " ~Scott B. Henderson,
KY
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