The following quotes are excerpts from actual happy customer emails that we have received:
"I did not know what I needed for parts, I emailed back and forth with a rep, who was fast in response and did a great job! Product came, was right and exactly what I needed. Price was good too!"
~Casey O from Alexandria, MN, October 2023
"...thank you for all of your help last month! You helped me figure out my gumball machine & I have loaded the new gumballs & It's all working perfectly! I love it! I hope you enjoyed the holidays & are ready for a great 2023! Thank you!"
~Brian H from Casey, IL, January 2023
"Thanks- the keys were a perfect fit, and I was able to service (and open) both my gumball machines!"
~Joe H from Onalaska, Wisconsin, July 2022
"I did not receive assembly instructions. Over a few days, Sue in customer service was knowledgeable, patient, and so helpful! She saved the day and is my hero!"
~Carol S from Shelton, Washington, February 2021
"[the machine was] very nice. Just the right size for my 4 year old granddaughter. She calls it her "bubble machine". Even better was the customer service! Very prompt and helpful!"
~Audrey H from Bassett, Virginia, February 2021
"Having an administrative background, as well as a warehouse background I understand how challenging it can be when outside elements such as the pandemic can take its toll on any aspect of business. I have had the great pleasure of communicating with Susan in an effort to get my three year old granddaughter her desired gumball machine of her own. Susan has remained calm, jovial and professional despite any anxiety and impatience I have displayed. Her knowledge of the entire process from my ordering to the item making it to my door is notable. Her veracity can move mountains. She gives you the truth in a way that you actually feel good after talking with her. Susan's oral and written communication skills are impeccably customer service oriented, and professional I never felt forgotten and for her to easily achieve that with so much going on, I offer my sincere applause.. "
~Debra S from Washington, DC, December 2020
"Thank you so much for your help with my order. We received it today and the recipient is thrilled. It's a beautiful machine. Merry Christmas,"
~Connie S from Norwalk, Ohio, December 2020
"The Petite Carousel machine is amazing and provides hours of true family entertainment. Extremely well made. Old fashion, with durable parts. Use any coins, and give it a whirl, out pops the gumballs. Another, but important part of this review is the highly competent and caring customer service. Susan went above and beyond to provide information on delivery and tracking. Their website was completely updated with every question and answer a person could have. The quality of service was beyond anything anywhere. When purchasing a product of any kind, one must first consider customer service, because without them and their help throughout the purchase process, there is NO purchase, or reason to be a repeat customer. Just for customer service alone, everyone should purchase this childhood favorite. Create memories for years to come. Highly recommend this gumball machine and amazing customer service!!" ~Emmett, December 2020
"Oh. My. Eyeballs!!!! I cannot even believe it. You're are like a Christmas miracle and I cannot thank you enough!!!!! The bubble gum machine landed on my front porch today and I nearly cried! This is a gift for our son for Christmas and he is absolutely going to FLIP! I cannot believe it is actually here and I cannot believe you and your amazing team pulled this off. Thank you, thank you, thank you, thank you!!! It's been a tough year on everyone and we wanted to surprise our kids with some out of the ordinary gifts. We stumbled upon your company and it is the BEST thing we bought all season. Our son will get his bubble gum machine for Christmas and I got the gift of talking with you and receiving some of the BEST customer service I have ever received in my life. You are one amazing person and your company is outstanding. I will tell everyone about you; everyone! There is no damage to the package, no damage to the machine, and it IS a carousel brand bubble gum machine! I could cry; this is just the best! Merry Christmas! Happy New Year! "
~Yolanda R from Fort Atkinson, Wisconsin, December 2020
"Hope you had a wonderful holiday. I wanted to thank you again for all your help in making sure that my grandson received his gumball machine. It was, as you can imagine the HUGE hit here...his exact words....Santa knew that i wanted this gumball machine, he just knew it! I wrote the note. And he points to the note hanging on the lamp next to the Christmas tree. It was a priceless memory and we are still putting all sorts of coins in the machine!! Happy New year to you!! And again, my sincere thanks."~Kari G from Saint James, New York, December 2020
"I couldn't have asked for a better company to work with that brought exactly what I needed right away! Susan was very professional and kind to work with! I will be ordering from this company again! Thanks gumballs.com! "
~Charlette H from Mapleton, Utah, August 2020
"I purchased a new globe for our King Carousel Gumball Machine that has been out of commission for 5 years! The globe came packed very secured. I had trouble getting it back together. I was so worried that I was going to have to toss it out just like I thought when the globe cracked. My children told me to go on the internet to get help...a real person picked up! Susan answered the call. She is so kind, pleasant, and patient. It's so nice to know that the company behind this gumball machine has such a nice woman representing them. Our gumball machine works wonderful! As soon as, I save up some more money we are going to purchase another carousel king machine from gumballs.com Thanks Susan you are AWESOME. "
~Candice June 2020
"...Merci beaucoup! Votre service est excellent ! "
~Elsa from Fossambault-sur-le-lac, Quebec, December 2019
"... thank you so much for the follow up and promptly taking care of our mis-picked order from the warehouse....We will definitely be back to order again! "
~Meyer's Ice Cream Parlor from Surfside Beach, SC, February 2019
"... having nice folks to deal with makes life much nicer ...! :)"
~Susan from Warner Robins, GA, January 2019
"Wow! Our office loves gumballs.com, we're excited to continue doing business with you!!"
~Amber from Alexandria, VA, October 2018
"Our company tasked me with finding over 3000 pcs of Fireball candy and I thought it would be near impossible. After searching high and low your website was generated. Even on a federal holiday Susan picked up and assisted with our order. We had a few inquiries and she satisfied them all. We needed the candy almost in a flash and Susan helped to make sure our order would reach us in time.."
~Lora from Washington, DC, November 2016
"My product arrived quickly and just as described on the website. I will be ordering again when needed."
~Rick from Bumblebees Kids, July 2014
"I would like to personally thank you for your great customer service that you have provided to me in these past months. I just purchased my complete order from your company and now I can finally scratch this off my wedding to do list. What a burden has been lifted from me and again you have went above and beyond for me. I would like to thank you for keeping you word for calling me on the dates you stated and showed persistence in making this happen for me. Susan is an asset to your company because great customer service is hard to come by lately. Thank-you, Thank-you, and once again THANK-YOU!" ~Tonia D. from Manor, TX August 2013
"Thanks so much for calling and answering my questions. Great customer service."
~ Judy W. Carmel, IN, July 2013
"I received my shipment of 72 pounds of bulk Reese's Pieces today... it was 95 degrees here and I was so worried I was going to have 24 - 3 pound bricks of melted Reese's. Everything came in perfect condition. So happy with my order! Thank you!!"
~Kristen O from Warren, MN, June 2013
"SHOP HERE GREAT PRODUCT!!! Thank you so much for the quick delivery of my order! Gumballs are perfect. Beautiful, delicious and fresh! Purchased these to put in mason jars for my son's 1st bday party. I know they will be a hit! Sorry I could not attach the pics! Again, thank you!"
~Mrs. Davis, New Orleans, LA, June 2013
"As a first time purchaser I would recommend anyone to purchase for Gumballs.com. Very fast and expedited delivery."
~Michael B. South Carolina, April 2013
"The best purchase from a company I've made in a long time. the timing was impeccable, wanting to surprise my best girl at just the right time, and you made that happen. I will continue to use this company, and will tell everyone I know. Keep up the great work.
~Danny P. Chicago, IL, February 2013
I am very satisfied with my Whole Brazilian Nuts shipment, top quality, quick shipment, will buy again for sure!!! Thank you !
~Anton, North Carolina, February 2013
"I would like to commend an employee of yours in your customer service department. She was courteous, thorough, and responded very quickly. She truly represents your company with professionalism and courtesy. She went beyond the call and helped me tremendously. I do appreciate that and wanted you to know."
~Kathy Y., Baton Rouge, LA, August 2011
"I talked with your customer service person when I called the gumballs customer service number and she was SO helpful, courteous, and kind. She went out of her way to help me and give me extra information. She was a definite asset to the gumballs team!"
~Teri A., Powell, OH, June 2011
"Thank you so much for the confirmation email. I have to say that it was a true pleasure shopping on your website. You have made the purchasing process so easy and I will certainly refer my friends to you. I look forward to my order and i appreciate your help. Oh, and by-the-way, you had the BEST prices!!!! Thank you!!!!"
~Kim H., Corpus Christi, TX, April 2011
"I do research all the time to find a cheaper price, but I always find myself coming back to Gumballs.com. I love to compare prices to get the best deals whether it is on gumball machines, gumballs, candy or candy machines! I will be coming back to your site for years to come as I'm so pleased with the fast communication and polite staff you have! I never have to look for shipping costs or wait on a response because all the information needed is provided for me on the website itself! Your company is exceptionally better than all of the rest!! Thank you so much Gumballs.com!!!!"
~Zach G., Miami, FL, February 2011
"I just want to thank you for the great service. I can't believe I ordered this item and received it within five business days and only for $8.95 shipping. Thank you so much!"
~Donna G., Union, NJ, February 2011
Dear Gumballs.com, When one finds a company at random on the internet, it can feel like a risky proposition. Dealing with your company has been hands down one of the best such experiences I have had. Your customer service representatives were so sweet and helpful. Your products arrived in perfect condition and well ahead of the promised delivery time. The gumball machine we ordered for personal use is adorable and was amazingly reasonably priced. We had all of my daughter's friends sign it at her party (metallic sharpies work great on the machine) and it looks like a work of art. The gumballs were of such high quality and the kids thought they were the tastiest they have ever had. It was a true pleasure doing business with you. Thanks so much!"
~Joann S., Highland Park, IL, September 2010
"I wanted to write and tell you just how impressed I am with your company, website, products and tracking system. I ordered the King Carousel gumball machine, which was the exact kind that my father had received for Christmas years ago, but had long since broken. I've always wanted to replace it with a new one and this Christmas he will be receiving it!!! Your website is super easy to navigate through (this was my first ever online purchase); the product was EXACTLY what I wanted and affordable; the tracking system was so incredibly helpful to me since I bought the machine 4 days before Christmas. Thank you, thank you, thank you. You've made my first online shopping experience a great one! Merry Christmas."
~Eva D., La Crete, Alberta Canada, December 2009
"It is not very often that you reach a customer service representative that has so much knowledge about their products and sincerely wants to help a person through their problem. I recently lost the key to my cherished gumball machine (at least 20 years old). The service I received reminded me of the movie "Miracle on 34th St." She went beyond the call of duty to help me find the right part that would resolve my problem. With her knowledge of Carousal gumball machines, we narrowed it down and got the part that fit. It is so rare to find quality professional personnel who are always a distinct pleasure to work with. She was truly a gem of a person and I will always continue to recommend and work with Gumballs.com."
~Donna P., Rocky Hill, CT August 2009
"I can't tell you how thrilled I am to hear that your team was able to pull through and turn this order around so quickly. If you ever need a testimonial from a happy customer, I'd be able to share my experience! Really appreciate all that you were able to do to for us with this one."
~Stephanie Z., New Berlin, WI June 2009
"I called to place an order and spoke with a great customer service representative. She was very helpful with a few questions I had. I received the order promptly and had to write to tell you that the gumballs are the best!!!! They remind me of the yummy gumballs I had as a kid... Thank you so much for a wonderful experience with Gumballs.com!."
~Kristin N., Bradford, MA March 2009
"I must say your prompt response has truly been a pleasurable experience. I noticed on the "Gumballs.com" website the hours of operation are stated as M-F however you have been there both Saturday and Sunday to resolve my order issue, correct my order, and keep my order in the queue for prompt shipment allowing me to receive my order in time for Christmas. I thank you for that and my Great Grandson will no doubt have a memorable Christmas morning opening his gumball machine filled with your perfectly sized gumballs. Due to your outstanding "customer service" I will by all means highly recommend gumballs.com to my family, friends, and co-workers and will gladly be placing all my future orders with through your company. My hats off to you for your outstanding customer service."
~Patrick M., Fort Worth, TX December 2008
"I just wanted to thank you for the speed in which you sent my order to me. I needed my gumballs by Christmas Eve and I received them on Friday, Dec. 19th. I really do appreciate how efficient you are and the gumballs are delicious! They are extremely fresh! I am using them for my holiday place settings."
~Jennifer B., Summit, NJ December 2008
"Just thought I'd give you feedback on the gumball machine I received. I am very satisfied with it. It makes for a nice decor in our living room and I've received nothing but compliments; Most of all, in the past I could never get out of a restaurant without my 3 yr old continually asking for money until he had both hands full of bubble gum. Now that we have a bubble gum machine, he still ask for quarters but I don't mind giving it to him knowing the money is ours to keep. Just so you know my son doesn't eat the bubblegum because fortunately he doesn't like sweets, but enjoys watching the bubblegum come down and playing with it like marbles. It's also great when other kids come over. They just love it! Now it's one less worry when going out to eat at restaurants which have similar bubblegum machines (Our bubblegum machine being much nicer looking of course). Thanks again."
~Cleo L.Lomita, CA
"What a wonderful surprise when I came home from work and there in my living room was a huge box. I was so excited unpacking it! It is just beautiful. You can't know how happy you have made me. I can hardly wait to fill it with gumballs. Thank you so much for your prompt shipping and packing. I hope we can do business in the future. I can't thank you enough."
~Rikki S. Highland, CA
"I have now placed 4 of the 6 Classic Double Head machines that I have bought from Gumballs.com and have taken in over 1600 quarters in one month. You could say I am more than pleased with my vending route beginnings and the Classic Double Head machines, as they draw both young and old."
~Terry B. Rosemount, MN
"I've ordered vending machines and products from several different companies, and I've checked out many others online, and I feel Gumballs.com is the best. They provide friendly service, quality products, and don't take as long to ship out their orders as other companies do. When it comes to buying vending products online, there is no better place than Gumballs.com."
~Josh B. Piqua, OH
"I ordered a vending machine from your company approximately a month ago or so. As of now, I am very satisfied with the product. When I first received my triple vend machine, it did not come with the hardware, and the man I spoke to was extremely nice and understanding, and immediately sent me out the hardware kit that day. I am very satisfied with your business. I would definitely recommend others interested in joining the vending business to go through you. Thank you once again for your outstanding service."
~Michael M. Tabernacle, NJ
"My name is Samantha and I'm a twelve year old home schooler; only I like to refer to myself as a HOME SCHOLAR. I've just placed my first order with your really, really, really nice company. (Don't worry, my mom was there with her credit card and permission, and I have my cash in hand to pay her back for the use of the card) Anyway, I attend a home school resource center that my local public school offers for home schooler's in our area. It's really neat! They have cool mini-classes for us, like sewing, messy art, gooey science labs, stuff like that. And, all these little classes are in a really great building WITH NO SNACK MACHINES! Soooooo, I'm always thinking of really cool ways to expand my earnings; you know what I mean. So, just after the holiday break I took the coolest proposal portfolio to the director of the resource center and explain that I wanted to set up a vending machine at the resource site. He read the proposal and set up a spot for me to present my idea to the Parent Advisory meeting set for February. Wow, I practiced that speech a hundred times over and tried to imagine every question that the adults might ask me. I was still shaking in my shoes on Wednesday, February 12, when Mr. Hainer, that's the director's name, called me up to the front of the room. Well, you can kind of guess what they said, because I've placed my order. I just wanted to give a great big thank you for having the best website and providing me we so much information. I appreciate all the hard work that went into creating it. There are over 300 students and even more parents that come and go from this site every week and if they like my new machine as much as I hope, then maybe after I pay this one off I can purchase another for a more daring spot. Thank you, thank you, thank you for all that you've done and I look forwarding to receiving my machine and doing more business with you. Wish me luck!"
~Samantha L. Everett, WA
"Everything HAS ARRIVED PERFECTLY, The gumballs did arrive before the machine but only about 4 hours before, both the machine and the Gumballs were a birthday present for my brother and his baby son whom both adore bubblegum machines and they were both soooo excited and love the machine and not to mention the box of 850 gumballs! Thank you so much for the quick response to my letter and for such a wonderfuly fun way to make someone happy like with a gumball machine! Thank you so much!"
~Juan G. Jonesboro, GA
"I was able to get great help with my questions about gumball machines. They are very knowledgeable about their products and have a lot of products to offer. Fast shipping and good packing of the machine. A really nice machine, too. Durable and it looks really nice! I recommend Gumballs.com to everyone, you will be happy."
~Michael S. Littleton, CO
"The recipient absolutely loved the gift. Thanks for all your help. The machine looks stunning and the customer service I've received has been fantastic --- definitely among the very best of the many online merchants I've purchased from. To top it off, your price was the lowest I found. If I'm ever in the market for a second machine, I'll be in touch with you. Thanks again."
~David S. Sioux City, IA
"You have the largest and most reasonably priced selection I couldn't believe it! We wanted to buy a gumball machine and fill it with yummy gumballs for our kids. I guess you could say we are kids ourselves. I never knew there was any kind of company like yours!!!!!!!!! As my Husband and I were going through the site and saw the selection, we were scrolling and saw-Mike and Ikes and Hot tamales. I live right by the place that makes them in Bethlehem.... then the skittles and so on!!!!!!!!! We were screaming like two little kids-- I guess you had to be there!!!!!!!!!!! Then the package came in record time-- my Hubby and I just sat there putting our hands through all those gumballs.... cant wait for the kids to see their gumball machine filled w/ your wonderful candy and gumballs on Christmas morning.. we will buy from you again and again!"
~Christine G.Whitehall, PA
"Hi there, just wanted to let you know that I received the machine today. It arrived safely and looks absolutely great! I'm thrilled to death. My own kids think I'm crazy because I'm tickled pink (I've only been talking about getting one for the last 3 years). Thanks for a smooth and pleasant transaction."
~Alease D. Capitol Heights, MD
"These folks were super in letting me know exactly what was going on with my order. I expected the order to arrive 10-14 days after ordering even without hearing from them (other to confirm the order). However, they were better than good...I was immediately informed that there was a delayed on the machine I specified...in case I wanted to change...part of the order arrived within 4 days (the part NOT delayed), and the machine itself arrived (unexpectedly, I might add) within the next 2 days! After this great experience with this company, I would definitely reorder from them and, I would highly recommend them to anyone searching for a vending machine! Thank you, Gumballs.com! "
~Mary B. Brawley, CA
"Hi! Machine is doing very well and I'm very impressed with it. Delivered well and looks and works great! Thanks."
~Brian O. Lake Wales, FL
"Received machine yesterday. I am very pleased with packaging as it arrived with not even a scratch. I have already placed it on location."
~Jaime C. Holyoke, MA
"I received my gumball machine today. I think it's "cute as a button" as we say here in Texas!!! THANK YOU!! =)"
~Kayleen N. Bedford, TX
"I really appreciate how ya'll do business and will be looking forward to doing business with you in the future. This gumball machine will be going into my tanning salon. Thank you!"
~Matthew D. Fort Worth, TX
"Just to let you know that I tried out the gum machine, works great. I get to put it in the store tomorrow. I can't wait. Thanks"
~Tracy L. Hershey, PA
"You guys rule!!! 2 beautiful gumball machines!! Thank you so much. I will be ordering more from you very soon, great product!!! Thanks again."
~Ryan R. West Des Moines, IA
"I am VERY pleased. Machine more than I expected. Will do business with again."
~Christina S. Chatham, MA
"I would like to thank you for your good customer service for emailing me so fast and efficiently. I will be ordering more in the near future if everything goes well with my new partime vending business."
~Jerroll M. Pittsburg, CA
"For the first time and after dealing with Gumballs.com for quite long time, I had a problem last week. I received the wrong candy. It wasn't the kind I ordered. I e-mailed the customer service at Gumballs.com. I had a call few minutes later from the customer service who promised to solve the problem in no time. Within 48 hours, I got the right order by Express Mail AND I was asked to keep the wrong candy sent to me as a free gift from Gumballs.com. WHAT A JOB WELL DONE GUYS...... Thank You My Best Regards to Jeff at Gumballs.com for his help and efforts."
~Mazen F. San Jose, CA
"Gumballs.com went out of their way to be helpful to me. I am a schoolteacher and use a gumball machine consistently as a reward for good work in class. My other machine had gone its last mile and I needed a new one that would take lots of use and abuse. I asked several questions at Gumballs.com and they ALWAYS answered me promptly and courteously. I would highly recommend them! "
~Debbie L. Doniphan MO
"Thank you for fixing the UPS screw up. The second machine arrived today and it is in good working order. Your concern for your customer showed and I'll be ordering from your company again in the near future. Thanks again."
~Ken S. Brockport, NY
"I just wanted to tell you how fantastic we think your company is! Since we are a very small company and have limited funds it helps us greatly to be kept informed on the status of our orders . Thank you so much for handling our orders with such speed and consideration."
~Rusti W.- R&D Vending Rock Springs, WY
"How's it going. We received the machine Wednesday. I was a little hesitant in choosing the color black, but I'm glad I did. It's easily the sharpest spiral machine I have seen. Love the black with gold trim. That was my school colors and I have always been fond of that combination. I will be in touch soon, as we plan to continue to purchase machines from you. Thanks again. "
~Scott B. Henderson, KY